Privacy Policy

May Reed Homes (“we,” “us,” or “our”) is operated by May Reed, a licensed Realtor with Vortex Realty and licensed Loan Officer with San Antonio Mortgage LLC (NMLS #2250663). This Privacy Policy explains how we collect, use, and share your personal information when you visit www.mayreedhomes.com or submit any form on our website.

By using our website or submitting a form, you agree to the practices described in this policy. If you do not agree, please do not use our website.

1. Information We Collect

We collect information you provide directly to us when you fill out a contact, lead capture, or guide request form. This may include:

• First and last name
• Email address
• Phone number
• Buyer type (e.g., first-time homebuyer, military family, investor)
• Move timeline (when you plan to buy or sell)
• Any other details you voluntarily provide in a message field

We may also automatically collect limited technical information when you visit our website, such as your browser type, pages viewed, and the referring URL. This information is used only to understand how visitors use our site.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiry and provide the real estate or lending services you requested
• Follow up by phone, email, or text message regarding your home buying, selling, or financing goals
• Send you market updates, neighborhood insights, and educational resources related to San Antonio real estate
• Deliver any free guides or resources you requested through a form
• Improve our website and the way we serve our clients

We will never sell, rent, or trade your personal information to unrelated third parties for their own marketing purposes.

3. Text Message and Phone Contact (TCPA)

When you submit a form on our website, you expressly consent to be contacted by May Reed Homes via email, phone call, and/or text message using the contact information you provided — even if your number is on a Do Not Call list.

Message and data rates may apply. Message frequency varies based on your inquiry and our follow-up process.

To opt out of text messages at any time, reply STOP to any text message you receive from us. To opt out of email communications, click the “Unsubscribe” link in any email. To be removed from all contact, email us at [email protected].

4. How We Share Your Information

We may share your information with the following trusted service providers who assist us in operating our business — only to the extent necessary to perform their services:

• RealtyJuggler — our customer relationship management (CRM) system, used to store and manage client contacts and follow-up communications
• Sintra AI — our AI-powered lead capture platform, which routes form submissions to our CRM and communication tools
• Email delivery providers — used to send automated follow-up emails and guide downloads

All service providers are required to handle your data securely and only for the purpose of assisting us. We do not authorize them to use your information for their own marketing.

We may also disclose your information if required by law or to protect the rights, safety, or property of May Reed Homes or others.

5. Cookies and Analytics

Our website may use cookies and similar tracking technologies to analyze website traffic and improve your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, provide services, and comply with applicable legal obligations. If you would like your information deleted from our records, please contact us at [email protected] and we will make reasonable efforts to honor your request.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Children's Privacy

Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

9. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at [email protected] or call (210) 861-2070.

10. Third-Party Links

Our website may contain links to third-party websites (such as TREC, Setmore scheduling, or listing platforms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please reach out: